About Invent Contact Centre

Invent Alliance Contact Centre specializes in providing flexible, high quality and customised customer support outsourcing solutions with an emphasis on inbound and outbound communication channels encompassing phone, live chat and e-mail. We are making a difference in the Contact Center marketplace through proven customer management solutions.

Invent Alliance Contact Center strives continually to enhance our delivery of service excellence increasing the profitability and success of our Customers.

Our Services

Outsource Contact Centre

Many organisations find it difficult to establish a multichannel contact centre because it requires a major investment in facilities …

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Inbound Contact Centre

We will provide customers with a single point of contact for all their service questions. Customers ring a single number to order …

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Outbound Contact Centre

We will provide two important benefits. Our managers can make greater use of agents during quiet periods, improving productivity further…

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In-source Contact Centre

We give our clients the option to roll out our services at their premises. This makes us to provide customized “on site” solutions for your project…

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In-house Contact Centre

We will help our customers to set up their own contact centre with their business premises which will be staffed with their own people…

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Hybrid Contact Centre

We jump start your customer’s interaction business process, fully through our existing contact centre infrastructure…

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Emergency Contact Centre

Here at Invent we have improved process for emergency contact centres, we provide a versatile communications solution to facilitate agent training…

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Contact Center Services

As a specialist customer service contact centre, we invest heavily in training our agents to ensure the service we give your customers is world-class…

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Download Company Brochure

Download our company brochure and learn more about how we can help you save time and money in your business operations.

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REQUEST A CALL BACK

Whatever your outsource contact center requirements – talk to the team at Invent Contact Center today! Request a call back and we’ll get in touch shortly.