Debt Recovery Services
Businesses have a dire responsibility of managing collections. We have a standard process of getting back debt payments and ensure full recovery be it early stage late stage or recovery stage. We help you cultivate and retain positive working relationships with your customers by providing non-contentious solutions through our amicable debt collection services. Simply the act of outsourcing the debt recovery process to us enables you to focus on your core business. We are a Nigerian based debt recovery solution provider. Our goal is to ensure that your outstanding receivables are decreased and also guarantee your business cash-flow. We provide a wide range of debt recovery services customized to your business, with our years of experience we know that it is necessary to act fast in order to avoid a delinquent account
To avoid distraction from your core business goals while resulting in unnecessary wastage of time and money. Outsourcing debt collection can, therefore, help you enhance business efficiency while dealing with customers who are on the verge of going into bad debt. Invent Business Process Outsourcing debt collection services can streamline and improve your debt collection process while enhancing cash flow and increasing your profitability index.
Debt Collection Outsourcing Services include –
Our debt recovery call center outsourcing services are a proud offset of the same and have constantly provided reliable debt collection services to our clients. We have constantly tweaked and optimized our services in order to ensure all your requirements are met comprehensively. We are efficient in both retail consumer collections and commercial collections.
Customer Data Validation Services
In many cases, debtors end up changing their contact information or move their houses without notifying the business. In such cases, it becomes extremely risky for the business to maintain an open line of credit, or miss out on payments. With our services, we can not only help in finding the said customers, but even create a list of defaulters and their current contact information so that you can follow up within a short window of time. Our agents are regularly trained in the latest investigative techniques to identify a customer’s location and uncover hidden assets in case there are any.
Early/Late Stage Debt Collection
We contact customers and debtors who have defaulted on payments and offer them suitable solutions to restructure their debt so that they can pay back your business comfortably. We actively seek to solve any business disputes and get the payments completed in as short a time as possible.
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Throughout the entire debt collection phase, we remain in constant contact with our clients and update daily reports based on the latest status of the process. This further ensures peace of mind and transparency for our partners. Outsourcing debt collection services to Invent Alliance ensures that your existing reputation with customers is maintained and upheld as we act as an extension of your in-house accounts processes. We believe in servicing our clients with extreme transparency, and our process is designed from the ground-up keeping this philosophy in mind.
WHY INVENT ALLIANCE DEBT COLLECTION SERVICE
There are many reasons why our debt collection services are considered by most of our clients to be the best that they have encountered in their distinguished years of doing business. Some of them include –
- Attractive Pricing Options– Our pricing rates are extremely customizable to suit your needs. Depending on the project complexity, call volumes, total number of hours required, and the level of skills requested, we can provide you with a pricing plan which fits your billing.
- Intense Hiring Process for Debt Call Center Agents– Our diligent hiring process ensures only the best talent is assigned to your project. Our call center agents are hired through an intensive hiring and screening process and undergo months of training in order to deal with even the most complex customers.
- QA and Monitoring– Our QC team always learns from the calls being made and ensures complete transparency of the processes. It also allows us to tweak our caller dashboards with new ideas to employ especially when dealing with tough debtors
- Omni-channel Support – We assign a dedicated team lead to your project who ensures that our support team is always ready to answer your queries. You also gain access to detailed reports accessible both online and offline through multiple devices
Outsource Debt Collection Services to Invent Alliance
If you are facing reduced cash flow in your business due to customers defaulting on their payments, or are facing rising costs in debt collection, then you need to employ our debt recovery solutions right now! Not only do we ensure your peace of mind, but also help you in recovering debt which was long considered lost. Our trained call center agents act as a major piece of the puzzle and ensure that their training is employed in successfully convincing customers in a firm but friendly way to recover the lost debt..