We provide a 24hours business process outsourcing solution for your business with our agents handling all points of contact. We ensure we provide guaranteed Quality assurance, Quality recruitment, Professional training and an indelible agent retention plan.
Our business process outsourcing solution is a cloud based software which creates the platform to exploit your current support team in-house.
Predictive Dialer
A Predictive Dialer is an ideal tool for the businesses with huge call volume. The Predictive Dialer has a functionality to anticipate when to place next calls i.e. Based on the number of agents and the stipulated average talk time it adjusts its calling pattern. For e.g. If the agent’s availability is on the higher side and also the call is short, Predictive dialer dials the number more frequently. Similarly, if agents are not available or the average talk time is more, it adjusts accordingly and ensures to keep the customer on less or no hold.
Auto Dialer
Automation can be a major contributor in better resource utilization and increased productivity. The auto dialer feature will automate a crucial part of an outbound calling campaign in a contact center. This will fetch the leads from the database or CRM and call the number of leads as per the dial ratio. Once the call is connected, it will detect who is on the other side of the phone, a human or an answering machine or busy signal. If the system detects an answering machine or voicemail, it will be dropped at the same moment to save time and thus increase the efficiency of the dial rate.
Skill Based Routing
Route-Calls to Right-Agent at Right-Time
Let’s take the customer’s engagement with the organizations to the next higher level. With the Skill Based routing, the customer calls will be routed to the agents with whom customer would be interested in talking to as the calls will be segmented on the basis of each agent’s skills. This makes the communication more precise and raises the accuracy level.
An assignment strategy which opts the best suited agent for the particular call instead of simply transferring it to next available agent.
WebRTC Phone
Say No to IP Phone
In corporate world utilization of work, space is a crucial part which has to be done in a way which soothes to everyone. Especially in Contact centers, small cubicles are crafted for executives where desktop, external phone, headphone and other stuff is kept, it looks as clumsy as hardly they have space to fit into it.
We provide a solution for the businesses working in less space. Unlike, other Contact Center we have an inbuilt web phone which is based on WebRTC technology.
Automatic Call Distribution (ACD)
Streamline Call Flow
Advanced ACD which helps you streamline heavy call flows by evenly distributing the calls among available agents by following specific strategies. With these predefined protocols automatically these calls will be routed to the available agents, which avoids burden on single agent and also keeps the customer on less or not on-hold.
Real Time Analytics And Reports
Contact center, analytics and reports are very much important in measuring current performance, find improvement area and improvisation. The reports play a major role in decision making. We provided real time analytics and reports can provide minute level details in real time to the supervisors and management to keep close eyes over the performance of the agents and ensure they are providing the best customer experience to customers.
Acknowledge, Manage, Resolve
Assist the clients through email even if the agents are busy with lined up calls. Our agents resolve the client’s concern 24*7 even after business hours. Unlike the phone, emails offer official communication and provide a sense of confidence to the client. The agent can write customized templates based on their business process. Thus, prompt response to the clients leads to customer satisfaction.
Chat
Let your words connect
We provide excellent services to the customers through an Omini channel platform to engage our customers. One such effective channels is “Live Chat”. We provides a ready plugin to integrate with client website to chat with customers. Not only limiting to chat, we have a video call facility. It is a great way to exponentially increase sales and customer satisfaction.
Video Call
Video Contact Center
Every day, more and more people rely on texts, mobile messengers, and video-calling applications to communicate, and so should your contact center. Video calls put a face to the name, enabling agents and customers to build trust and receive feedback fast. Even real-time chats cannot match the quality of face-to-face conversation. Video calls come close. Video chat can be used in various ways to improve customer experience. For instance, they can be incorporated with FAQs as visual answers on the website for getting messages across clearly. Customers will relate better if actual people are featured in the videos.