Virtual Receptionist
This is a service created to provide efficient and proficient virtual assistance to clients by helping them manage workloads without being in-house and also maintaining the standards and productivity of any organization set goals.
Virtual receptionists offer the most benefits for businesses that regularly receive phone calls and/or schedule customer appointments. Having a virtual receptionist on your team ensures you’ll never miss calls or fail to offer great customer service to a caller, even if calls are few and far between. Invent business process outsourcing Virtual Receptionist allows you to run your business without limits. We are proud to have provided our clients with a virtual receptionist service to answer phone calls, take messages, route calls, schedule appointments, ensuring no phone call ever goes unanswered.
Invent business process outsourcing is here to take the stress off you. Most people don’t have the skill of answering important calls, scheduling appointments, and handling large numbers of customers at once. When you sign up with us, you will be assigned a pilot phone number that our software recognizes and appoints to a member of our staff.
Our hotline number is 013435000
Solutions for your Business
We offer you a professional and well trained receptionist at a fraction of the cost of a full time employee. Having expertly trained professionals ready to help your business is the key to excellent customer support and continued business growth.
Most small, medium and large scale businesses may not be able to afford a receptionist to work full-time. Even large scale businesses with more staff might be unable to work due unforeseen circumstances.
Our virtual receptionist are trained to take up duties of your regular staff which is an avenue to cut cost. Our virtual receptionist is a 24/7 service therefore we are committed to ensure that calls do not go unanswered irrespective of time. Our well trained virtual receptionist will take calls, route, and take messages in a friendly, efficient, and professional manner 24/7, 365 days of the year.
Why you need a Virtual Receptionist
When you partner with Invent Alliance, you never miss a call or message again. Customer service will be the best quality possible. Your calls can be answered through our virtual receptionist service, where customer satisfaction is guaranteed. We give you detailed call reports and and allow you access to our Customer relationship management tool (CRM) online access to the back end of your business account with us, you’ll be able to see the quality of our service for yourself.
We minimize costs with an efficient approach to calls. We take out the cost of having you hire a full time receptionist by providing a highly trained virtual receptionist to customers and clients. These receptionists are carefully supervised virtual receptionists who understand the value of providing excellent service to your customers or clients.
We work with your processes to create a platform where we can meet your needs. In other words, it’s highly customizable, and it allows you to keep your business operational 24/7.
No investment needed to subscribe for the service. The whole service is entirely virtual and does not require you to invest any additional means towards both new hardware and software.
We have a flexible package where our clients can upgrade their plans. Therefore, you don’t have to worry about installation charges, We are very affordable and professional.
- Highly experienced and professional receptionist with the ability to deliver top-notch results
- Cheaper Cost of having a full time receptionist.
- Efficient outsourcing services
- We forward all messages to email either voice or convert to text depending on package
- Lower turnover than an average contact centre
- Faster answering time than Industry standards
- Service quality and professional communication
- Incoming calls answered in your company name and preferred language
- Calls are answered by highly experienced and professional virtual receptionist
- We offer numerous inbound call packages
Virtual Receptionist Services
- 24/7 professional live call answering
- Your custom greetings & instructions
- Call forwarding, routing & transfer
- Surveys
- RSVP services
- Message taking
- Appointment setting
- E-commerce Support
- Order taking
How it works?
- Customer can retain their existing number or a pilot number will be assigned to you and all your calls will be forwarded to our team of agents.
- When a call comes in, our agents attends to the call promptly based on the clients existing processes.
- All caller’s conversations and action made is sent to you by email, text, or secure message. You will also get access to our customer relationship management tool (CRM) to view what your agent is doing real time.
Industries
INDUSTRIES WE SERVICE
- Small Medium Enterprise (SME’s)
- Legal
- Emergency Sevices
- Medical
- Service Providers
- Real Estate
- Finance
- Technical Support
- Hospitality
- Non – Profit Organizations
Product Packages
- Answering phone calls
- Managing appointments and cancellation of appointment reminders
- Transferring calls to appropriate persons
- Assign a pilot number
- Calendar and schedule reminders
- Event, Travel and project planning
- Providing customer service
- Managing Blog & answering blog comments
- Managing social media account
- Replying and sending of approved emails
- Placing phone or online orders
Data entry in word or Google Docs - Research Specific topics
Sending out appointment reminders - Keeping up with bills and payment
- Book Keeping
- Monthly Payroll Management
- FIRS Annual Return
- Monthly VAT
- Answering phone calls
- Managing appointments and cancellation of appointment reminders
- Transferring calls to appropriate persons
- Assign a pilot number
- Calendar and schedule reminders
- Event, Travel and project planning
- Providing customer service
- Managing Blog & answering blog comments
- Managing social media account
- Replying and sending of approved emails
- Placing phone or online orders
Data entry in word or Google Docs - Research Specific topics
Sending out appointment reminders - Keeping up with bills and payment
- Answering phone calls
- Managing appointments and cancellation of appointment reminders
- Calendar and schedule reminders
- Event, Travel and project planning
- Providing customer service
- Keeping up with bills and payment
- Replying and sending of approved emails
- Taking and delivering messages
- Answering phone calls
- Transferring calls to appropriate person
- Providing customer service
- Taking and delivering messages
Virtual Receptionist Complaint Service
Customer Complaints happen every day. When a customer complains, it is usually for a good reason or genuine concern. They usually have made a purchase that did not meet their expectation—a product, service, or maybe a combination of the two. The idea is for the complaint to get to the business owner directly, by listening to the complaint, resolving it, to ensure a happy customer.
Customers want to know someone is listening and they are understood, and they are hoping you are willing to take care of the problem to their satisfaction,especially when it comes from a business owner.
You can’t fix it, if you do not know it’s broken.
